Return Policy

🐾 BelareRuize Return Policy

Last updated: (October 2025)

We want you, and your pet to love every product you order from BelareRuize!
If something isn’t quite right, don’t worry. We’re here to make it simple and fair.

🕒 1. Return Window

You can request a return within 14 days of receiving your order.

To be eligible:

  • Your item must be unused, unwashed, and in its original packaging.
  • The product should be free from pet hair, stains, or signs of use.
  • For hygiene reasons, used pet items (like collars or grooming tools that have touched your pet) cannot be returned unless defective.

📦 2. How to Start a Return

  1. Email us at belareenterprise2023@gmail.com with your order number and a short explanation (photos help speed things up).
  2. Our team will reply within 1–3 business days with return instructions.
  3. Once approved, please ship the item back to the address we provide.

🚚 3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
  • We recommend using a trackable shipping method to ensure your item reaches us safely.

💰 4. Refunds

Once we receive and inspect your return:

  • You’ll get an email update confirming approval or rejection.
  • Approved returns will be refunded to your original payment method within 3–7 business days (depending on your bank).
  • Shipping costs are non-refundable unless the issue was our fault.

🐕 5. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos.
We’ll happily send a replacement or issue a full refund, including shipping costs.

🛍️ 6. Exchanges

We don’t process direct exchanges right now. If you’d like a different size or color, simply return the item and place a new order.

⚠️ 7. Non-Returnable Items

  • Gift cards
  • Final-sale or clearance items
  • Products that have been used or altered

💬 8. Need Help?

We truly care about your shopping experience.
If you’re unsure whether your item qualifies for a return, or if you just want to talk it through, reach out anytime:

📧 belareenterprise2023@gmail.com
We’ll respond as quickly as possible (usually within 24 hours).